Why is setup still incomplete?
Check the open row on Setup. The most common causes are a source that is connected but has not completed an update, a file that is still processing, an empty Memory view, or no active agent badge.
Why can I not see another team's knowledge?
Teams are separated by default. Ask an Owner or Admin to check your membership, the memory's placement, and the team's Company-Wide Memory setting.
Do not upload a second copy just to work around access.
Why does my agent no longer show as active?
Active means the badge was used recently. Ask the agent to make a Halofy call and refresh the page.
If it still fails, check whether the badge expired or was revoked.
Why did a source stop updating?
Open the source row. Reconnect it when Halofy says sign-in is needed; otherwise follow the displayed setup, rate-limit, network, or not-found guidance and try the update again.
What should I do with a wrong answer?
Mark the answer weak or disputed, then review Conflicts if a contradiction was created.
Correct knowledge by adding the current fact with its proper source rather than silently erasing history.
Getting help
Use the Need help? panel in the console for documentation and the current book-a-call option.
When reporting a problem, include the page name, the action you took, the visible status or error, and the approximate time it happened.