Halofy
Documentation

Halofy Documentation

How to run Halofy day to day: set up the console, bring in company knowledge, govern who can use it, and connect the assistants and agents your teams already work with.

Knowledge operations

Turn saved memories into reviewable company or team knowledge, then approve, edit, or reject the drafts.

Running an update

Use Knowledge operations when saved memories should be organized into reviewable company knowledge.

  1. Select Update company memory or Update team memory.
  2. Choose the memory spaces to process and run the update.
  3. Review the resulting drafts.
  4. Approve a draft unchanged, edit and approve it, or reject it.
Draft company knowledge
FactSpaceProposed change
Returns windowCustomer Support14 days changed to 30 days
Escalation contactCustomer Supportops@ (retired) changed to support-leads@
Certification checkOperationsNew fact

Publication stays a human decision

A draft is not treated as approved company knowledge until someone with the right role approves it.