Halofy
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Usecases

Resolve instantly. Every agent follows your rules.

Answers live in senior reps’ heads and stale macros, so support scales with headcount. Halofy grounds agents in the graph and your policies — they resolve what they can and escalate what they can’t.

Features

Support that follows your rules

SUPPORT · CUSTOMER SUPPORT AGENT#48211 · “Where's my order?”ResolvedETA shared: tomorrow, 11–1pmCourier delay flagged · zone 4Reorder offer sent → accepted#48224 · damage claim · VIPEscalated→ Human agent, with full history:6 orders · 1 prior claim · prefers refund68% instantTODAY1 in 5resolved chats endin an order−80%*cost per resolvedticket24/7every channel,full context*early Halo benchmark
Usecases

Any use case, one solution

Unify every workflow with one intelligent platform built for all teams.

Resolve the high-volume questions instantly.

First-line answers handled on every channel, day and night — humans only for what needs them.

  • 24/7 first-line resolution
  • Live status and policy answers
  • Escalate only what needs a human
SUPPORT · CUSTOMER SUPPORT AGENT#48211 · “Where's my order?”ResolvedETA shared: tomorrow, 11–1pmCourier delay flagged · zone 4Reorder offer sent → accepted#48224 · damage claim · VIPEscalated→ Human agent, with full history:6 orders · 1 prior claim · prefers refund68% instantTODAY1 in 5resolved chats endin an order−80%*cost per resolvedticket24/7every channel,full context*early Halo benchmark
Why

Why Support & CX?

Instant, on-policy resolution — at a cost that keeps falling.

Instant resolution

Most enquiries answered on the spot, on every channel.

A shrinking cost line

Cost per resolved ticket drops every quarter.

On-brand, on-policy

Every agent follows your rules, every time.

Everything your teams need. One Context Fabric.

Deploy grounded agents in days — owned by you.

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